How to Start a Return
To initiate a return, contact us at info@bodysyncpakistan.com. Upon acceptance, you'll receive return instructions. Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately if any items are defective, damaged, or incorrect so that we can evaluate and resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about whether a specific item is returnable, please contact us.
Exchanges
The fastest way to get the item you want is to return your current item first. Once the return is accepted, make a separate purchase for the replacement.
Refunds
Once your return is received and inspected, you'll be notified of the approval status. If approved, refunds are issued to your original payment method within 10 business days. Bank processing may take additional time.
If more than 15 business days have passed since approval, please contact us at info@bodysyncpakistan.com.